Projects

Customer Satisfaction Survey

THANK YOU FOR ADDRESSING OUR CUSTOMER SUPPORT INTERACTION WITH THE SALES TEAM. PLEASE TAKE A FEW MINUTES TO TELL US YOUR LEVEL OF SATISFACTION WITH OUR WORK AND THE WAY WE TRIED TO SOLVE ADDRESS YOUR CONCERN.

1) How satisfied are you with our company’s sales support experience?

Very satisfied

Satisfied

Neutral

Dissatisfied

2) If dissatisfied, why?

3) What was the reason for contacting our Sales support system?

Buy product	Needed more information	Problem on website	Problem with product or service

Other please specify

4) What is the most preferable method for you to contact us?

Site visit

By Phone

Other, please specify

5) Rate your satisfaction with the sales support personnel regarding the following features.

a) Knowledge & competence
Very satisfied	Satisfied	Neutral	Dissatisfied

b) Managing your needs/request?
Very satisfied	Satisfied	Neutral	Dissatisfied

c) Professionalism
Very satisfied	Satisfied	Neutral	Dissatisfied

d) Courtesy
Very satisfied	Satisfied	Neutral	Dissatisfied

e) Friendliness
Very satisfied	Satisfied	Neutral	Dissatisfied

f) Overall performance
Very satisfied	Satisfied	Neutral	Dissatisfied

6) Our sales personnel have contacted you

Too often

Often

Sometimes

Rarely

Never

7) How would you rate us on the ambience of the site office?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

8) How satisfied are you with the clarity of information or advice provided?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

9) What is the overall satisfaction with [COMPANY] products and services?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

10) If you have any additional comments or wishes in regard with [COMPANY] products or sales service, please share them.

11) What could we do to improve our sales support service?

12) Contact Information

Name:*
Address:
Country:
Telephone Number:
Mobile No:
Email Address:*
Preferred time of Contact:
I would like to be Contacted By:*
Comments :


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